Community Services - Northamptonshire Healthcare NHS Foundation Trust

Billing Road, Northampton, NN1 5BD
 
80,974 reviews

Reviews

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Dignity/Respect
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Reviews

 
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Review of 0-19 Team Kettering
30th April 2024


[name removed] was superb. I felt she cared for both me and my baby. She listened, directed to resources, and helped to alleviate my anxieties. I cannot speak more highly of [name removed]. She’s helped me through the newborn phase with care and respect.

Suggested improvements
I think all new mums need consistency in a time that’s so new and at times unsettling. Where possible I would love the service to provide parents with the same health visitor throughout their care. I’ve had [name removed] from 1-4 months and found the consistency so important!

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity
 
Review of Young Person's Wellbeing Café
25th April 2024


Another really great session with [name removed]. [name removed] feels so supported and very happy when he left, thank you!

Suggested improvements
Everything is just perfect as it is.

Experience
Dignity/Respect
Involvement
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Staff
Safe
Supported
Cultural needs
Parent Dignity
 
Review of Young Person's Wellbeing Café
23rd April 2024


They listened very well and gave good advice about things


Experience
Kindness
Understanding
Listening
Safe
 
Review of Young Person's Wellbeing Café
2nd April 2024



Experience
Kindness
Understanding
Listening
Safe
 
Review of 0-19 Service Immunisation Team
23rd March 2024


The overall service was very good, however, there was no prior notification regarding the fact there was no reception desk, as such it was unclear whether we were in the correct location and what next steps were. We sat and waited in a very cold waiting room and were then greeted by one of the nurses who was very pleasant.

Suggested improvements
Prior warning of there being no reception area or booking in process.

Experience
Kindness
Understanding
Listening
Safe
 
Review of 0-19 Service Immunisation Team
23rd March 2024


Nuts were explained reasons for each vaccine and appreciated anxious over injections

Suggested improvements
Nothing

Experience
Kindness
Understanding
Listening
Safe
 
Review of 0-19 Service Immunisation Team
23rd March 2024


Lovely friendly nurse

Suggested improvements
Nothing

Experience
Dignity/Respect
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Staff
Safe
Supported
Cultural needs
Parent Dignity
 
Review of Acute Liaison Mental Health Team (NGH)
14th March 2024


No one haa spoken to me, I have been in here an hour, 3 people are sitting and laughing in the office right in front of me, I tried to take an overdose, I dont think this could make ne feel any worse

Suggested improvements
Everything

Experience
Dignity/Respect
Involvement
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Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of 0-19 Service Immunisation Team
10th March 2024


Lovely nurse. My daughter was terrified and upset and was very understanding and patient with her which ended up with her having the jab.

Suggested improvements
nothing really it was a great experience

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity
 
Review of 0-19 Service Immunisation Team
9th March 2024


Friendly, efficient.


Experience
Kindness
Understanding
Listening
Safe
 
 
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Community Services - Northamptonshire Healthcare NHS Foundation Trust was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Community Services - Northamptonshire Healthcare NHS Foundation Trust: http://iwgc.net/ejptl