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Clacton Hospital
2023-09-01
Person
5
5
0
1st September 2023
Have to say as a relative of a patient, it was very daunting having our mum(mother in law) being admitted to hospital. We felt as a family, we had failed our family member, but Annette, the Ward Manager of Tower Ward was amazing in reducing our concerns/guilt we felt. Her team is amazing and a true credit to the leadership from Annette. Being able to just call and speak to Annette reassured us all. When the difficult decision to put mum into care was made that bit easier that we were doing the right thing was also helped by Annette and her kind words. If we could bottle Annette and her team up and take them to the care home mum has moved to, we know the excellent care mum got during her stay in Tower Ward would continue. Keep up the amazing work, you all do great, but difficult jobs.
Suggested improvements
If there was one criticism, the environment looked tired - this didn’t impact the great care given.