Dr D J Warden & Partners
23 Terminus Road, Bexhill-on-Sea, E Sussex, England, TN39 3LR Also known as: Collington Surgery, Pebsham and Sea Road Practice 1,102 reviewsReviews
I had to try 72 times (recorded on my phone) to get through to make an appointment. Once I got through to someone, it was easy.
Over 30 minutes waiting to see the Dr, for a child with ASC and ADHD was not ideal as she became anxious and wanted to leave.
I feel I can't say too much as I don't want to be struck off :)
There are clearly major issues that need resolving given the 2.5 minute recorded message that all callers are subjected to.
No complaints at all about my appointment, doctor was helpful and answered all of my questions and concerns.
Getting an appointment was very difficult. I had to call on two consecutive days, and wait on hold for 30+ minutes twice, despite calling as soon as possible after the lines opened at 8am on both occasions.
I was put on the triage list on the first day, but I did not receive a call back. Based on what I was told over the phone on the second day, it seems that the doctor/receptionist had called the wrong number and got a confused response from whoever answered, but somehow concluded that the person they spoke to was my wife and decided not to try calling again.
Only recently joined this practice after moving to the area and am amazed at their efficiency and concern compared to my last practice.
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Short link to review Dr D J Warden & Partners: http://iwgc.net/ecdoy