Burnham Health Centre

Burnham Health Centre 2023-08-08 Person 4 5 0

Okay I do agree some days you can’t get a appointment but more likely to get a doctors callback instead

Nothing

Burnham Health Centre 2023-08-07 Person 2 5 0

Impossible to get an appointment unless you have time to try over and over again on the phones or can queue from 7.30am or have found the knack of beating others using the online booking system. The app sent to you to help with the booking only allows booking of serious life threatening conditions, which are listed for you. So if you don't knowingly fit these it doesn't work. Seeing a GP at this practice is very unusual. At best appointments, if achieved seem to be available by phone in the most part, when requiring a GP. Although all surgeries are likely to be experiencing difficulty recruiting enough GP's, this surgery would appear to be struggling more than most. Any enquires about the ratio of patients to GP's is responded to with reference to the additional non GP staff recently recruited including a pharmacist, paramedic, a physio and others who would appear to bridge the service that would have previously been provided directly by a GP.

More transparency and better communication to help patients understand the issues the surgery has. Perhaps admitting that this service is struggling with patient numbers ( reasons new patients still being accepted for example) and providing some ways improvements are planned by the Health Trust and surgery.

Burnham Health Centre 2023-05-11 Person 0 5 0

I have been trying everyday to get an appointment, there are never any appointments on Patient Access and when you phone you are queuing for an hour to be then cut off. The Surgery has really gone down in my opinion , the receptionists are rude and really don't care, their answer is call 111 or go to A&E. Dreadful service, not like the days when Dr Green and Dr Daily Snr were there, they actually cared about patients.

Employ more Doctors, give your receptionist customer care training. Publish your data on how many appointments really do get released everyday.

Burnham Health Centre 2023-02-22 Person 1 5 0

Can never get an appointment. Receptionists are snippy and don't seem to have a caring bone in their body. I've been ill for over two months but I know there is no point in even picking up the 'phone as I won't be able to get an appointment.

Provided appointments and help receptionists to be a little more empathetic. (This is coming from an ex Burnham Health Centre receptionist!)

Burnham Health Centre 2023-01-06 Person 0 5 0

I’ve given the above rating as you don’t even get a chance to go to the doctors surgery. Anything now I use 111, urgent care unit or to A&E. It’s places like this that put strain on the above departments because people have no option. I’ve got a series allergic problems with my eyes and I haven’t been able to get through even when I wake up to call dead on the time the phone lines open! You call at 8am by 8.10 there is a message to say all the appointments for today have gone. You can’t book in advance and the online patient access doesn’t work so it’s impossible they’ve all gone in 10 minutes. Unless they book one a day. Needs to be investigated

Provide a GP service.