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Written by a patient
1st October 2013


how about this for an idea. Make someone an appointment, leaving enough time for that person to be seen effectively, say around 15 minutes instead of making someone an appointment and have them sit and wait for 50 minutes past the appointed time before they are seen. If I was to turn up 50 minutes late I can guarantee I would not be seen so why is it alright for the medical side to do this.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff