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Warwick Hospital
2023-11-13
Person
2
5
0
13th November 2023
Was told via phonecall that I had an appointment at 0915. Duely arrived, 18month old daughter in tow, to be told by the receptionist that their 0915 patient had arrived. It turned out that whilst a member of staff had called me about the appointment and noted it in the system, the appointment hadn't been booked.
The more concerning aspect to this oversight was the way the receptionist treated me and made me feel like this was my fault and that the inconvenience was actually all the units and I should be more accommodating by waiting half an hour and "to go buy myself a coffee".
If found this attitude to be highly disrespectful and the lack of sympathy or remorse shown quite staggering and certainly totally at odds with what I'd consider good service to be.
Once seen, the midwife was wonderful and a much better example of the service I expect.
It's a pity they were let down by their receptionist colleague.
Suggested improvements
Have your receptionist staff better embody the standard of service your other staff do.