University Hospital Southampton NHS Foundation Trust 2017-01-20 Person 5 5 0

Southampton hospital is clean and well maintained, if a bit chilly in parts during January! Both sets of main entrance doors were wide open even though it was frosty outside, and staff in the Cardiac dept were complaining that it was cold, although it felt warm to us after being in the Costa coffee shop by the main doors. We were recommended to the Cardiac Department and its reputation is well deserved. They looked after me very well, kept me informed and all the staff I encountered were friendly and helpful and gave the impression that they enjoyed their work. On 2 occasions however, I was checked in at Cardiac reception but the information didn't transfer to the nurses station which resulted in delaying me being seen. As soon as the problem was identified though they got me through as quickly as they could, which was appreciated. There is a great demand for car parking and so I would recommend taking an early morning appointment if possible to avoid the queues for parking.