The Park Hospital - part of Circle Health Group 2021-03-19 Person 1 5 0

I had an operation here, was treated for gallbladder surgery. Prior to surgery had my blood taken by staff that were busy talking to each other and hardly acknowledged me. I was left with a huge swelling on my arm and bruising, no pressure was applied after the blood was taken and was not checked. A plaster was just placed on. On the morning of my op it was discussed in front of me on two occasions that they did not have my blood results. As i was about to have surgery. Like it wasn't stressful enough. I was advised that i would be staying over, however when i pointed this out to them it was met with contempt, as they wanted me to go home the same day. I’m a single mum with two teens that could not watch me through the night. The evening nurse that was taking care of me was very rude. Hardly engaged in conversation and had no people skills. I was left in bloody clothes, and had to ask for someone to look at my dressings. I was told i would be provided with another gown and they’d change my dressing. Nobody did this. The following day a nurse came the first thing he said was have they told you what time you are leaving. He then told me i could get showered a d dressed.I felt so unwelcome. The surgeon visited me the day of the surgery. He told me he’d come back then next day. and told me they saw blood in my stomach. He did not turn up, so i asked the nurse and she told me they don't come back. So i was left to worry about the blood in my stomach. She told je i could wait or go home. So i said i’d wait, which she seemed disappointed about. She then came in with another surgeon that stated i was fine and i could go home. Again pushing me to leave. She came back and said i could go when id ate my lunch.i didn't even bother i just packed my things and asked to leave. I read in the leaflet they gave ms i was meant to keep my surgical socks on for a few days. At no point was this mentioned to me when i was told to get dressed. Only saw this when i got home. At this point they were in the hospital bin. Recently they contacted me for an endoscopy, i asked to go to a normal NHS hospital.