Share review of The Highfield Hospital - part of Circle Health Group

The Highfield Hospital - part of Circle Health Group 2020-03-12 Person 1 5 0

My 82 year old mother was due to have a hip replaced at this hospital, but I deeply suspect (although cannot prove it) that the hospital found an excuse not to do the operation as she was not a private paying patient. Everything was going well until her Pre-op (2-3 weeks ago) when a rather abrupt assessment nurse took her blood pressure by putting the cuff over my mothers cardigan sleeve (which was over a blouse) and tried saying that she has very high blood pressure and the operation could not be done unless this was sorted out by her doctor. Her own GP managed to see my mother very quickly, checked the pressure in the correct way and said that it was perfectly normal and no additional treatment was required. This information was passed back to the Highfield. Then, on the afternoon of the day before her admittance, she was called and told that the operation was cancelled due to supposed abnormalities in her blood iron levels. On contacting the GP again about this, my mother was told that they had looked at the information sent by the hospital and her iron levels were no different than they normally were and no additional treatment is required for her. In light of this the GP is now having to re-refer my mother to another hospital, this time NHS run, which could leave her for up to 18 weeks longer of excruciating pain and not being able to walk properly. This is why I strongly suspect that the hospital did not want to treat my mother as she was not a fee paying patient and used any excuse to prevent it from happeing. Thanks Highfield for NOTHING apart from leaving her in pain for the next 18 weeks and ruining what was going to be her first pain free holiday in years which will not have to be cancelled!!