Share review of St Richard's Hospital

St Richard's Hospital 2016-09-19 Person 0 5 0

Shambles, turned up just after 10:30, as requested, for an 11:30 scan/biopsy. Nurse finally arrives after I had ventured out to find out what was happening. Porter turns up on time but is told will be another 15 minutes before my wife is ready, hadn't finished her obs or changed into gown. The 11:30 scan was missed so my wife was delayed even longer. On return to room was over 1/2 an hour before nurse turned up, and that was following a visit to the nurses station by my daughter. Basically for private care it's not acceptable, having been myself in two separate private hospitals, I was always dealt with within minutes of arriving, both before the procedures and directly afterwards, no chasing required. Hopefully this was just a bad day and not a reflection on the fact we were in a NHS trust hospital.