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St Richard's Hospital 2016-09-22 Person 5 5 0

The staff on Howard Ward and throughout St Richard's were kind, helpful, thoughtful and caring. The hardest part was waiting. We were phoned at 9.00 and asked if we could get into hospital within 15 minutes as we would be second on the list. We arrived at 9.15 as requested and then waited until 2.30 to be called down to theatre for the operation. I understand that this was at the request of the anaesthetist who wanted to do the two children on the list first. We would have been grateful to know once the plan had changed as waiting to be called down to theatre was wearing. The staff on Howard Ward kindly rang down periodically and kept being told we would be called 'shortly' or 'in the next hour'. If we had known how long it was going to be we could have sat in the teenage lounge and watched a DVD, rather than being on tenterhooks all day.