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15th August 2023


1. I telephonically confirmed MRI appointment 24 hrs prior. Arrived and told "it is not until tomorrow" 2. Returned for MRI scan. Told by MRI team to contact GP for follow up. GP refuses and informs me to contact iMSK team. I contact them and am told they will call me to book appointment. Still waiting 5 weeks later despite calls and emails to them. 3. Requested MRI images in order to expedite via private healthcare. Refused on "security" grounds. But at least I was contacted to make an appointment to discuss statins! Maybe when I am able to stand or walk we could then address slightly elevated cholesterol?

Suggested improvements
Anything and everything. Just total institutional paralysis in NHS

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Care Plan
Safe Way