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Royal Surrey County Hospital
2016-02-26
Person
4
5
0
Written by a patient
Written by a patient 26th February 2016
Could not find water dispenser in clinic 4, had to interrupt nurse & doctor to ask. Maybe a notice near the coffee machine?
Had a problem at the pharmacy, which is hopefully being sorted out. (instructions on my tablets don't seem to match instructions given to me by doctor.)
All staff very kind and helpful.
(At my first appointment in December, which was 6 months after referral from my GP, I was told I should be seen in 3 months to review medication (which in fact had to be changed). The appointment I was sent was for mid- June! I then spent 3 weeks phoning every day to find any cancellations to bring this forward. Was told on 2 occasions by appointments clerk (different person every time) that I was "only allowed to change appointment twice" - somebody more timid would probably have been discouraged from persisting.)