Royal Surrey County Hospital 2015-01-22 Person 3 5 0

I was admitted to RSH last week suffering from a severe Cellulitis infection. Given how busy the hospital was the way I was processed and admitted was excellent. Great attention and really good communication. Almost immediately a strategy was established to admit me, get on IV drugs then discharge me into the care of home visiting nurses who would continue the dispensing of the drugs and ongoing care. This was not easy to organise but went smoothly apart from the fact that I was given the wrong type of antibiotics which led to an extra unnecessary night in a precious hospital bed. Apart from that the level of care was outstanding. My only gripe - and it is a big one - was that I only witnessed cursory cleaning session in the ward over 2 days. Secondly the toilets were not cleaned. By my second night they were in a terrible state and given the serious infection I told the staff I would not use it. Reluctantly a nurse gave it a 10 second which was totally inadequate and did not include the emptying of a overflowing waste bin. If is this point alone that gas driven my scores down. The care on Hindhead ward was superb but the cleanliness and hygiene really worried and surprised me. I would be happy to discuss my experience further if anyone wants to contact me : 07789 000593