Royal National Orthopaedic Hospital 2021-07-30 Person 1 5 0

I don’t know what the hospital is like because I haven’t visited. I have been on the waiting list to see a Neuro Surgeon for over a year. I was delighted a couple of weeks ago when my oncologist said she would send a letter to fast track me. The surgeon is either incredibly busy or just can’t be bothered to see patients. I had a phone call from a physiotherapist ( had I known I was talking to a physiotherapist I would not have engaged in conversation). She proceeded to diagnose me over the phone, gave me wrong information concerning a possible operation and then gave unsolicited advice about what I should do. After all this time I at least expected a ten minute face to face consultation where I could have explained my condition and asked some questions. That surgeon is clearly not interested in his patients and if he thinks I would allow someone like him to operate on me then he is sadly mistaken. I am making an official complaint to the hospital about this disgraceful treatment and will be consulting a private hospital next week where I expect to get the care and attention I deserve.