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Written by a NHS patient
4th November 2021


Very caring environment, every member of staff kind and attentive. My only constructive criticism would be the lack of information during my wait to go to theatre. I arrived at 7.30am and went to theatre at 3pm, at no time did anyone give me any indication as to when I might be going. I fully accept that there is a schedule and emergencies may have to take precedence but it would have been helpful to know what was going on. Sitting in a curtained bay for 7 hours was rather stressful - just keep patients updated as much as possible.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe