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26th May 2022


Feel the whole experience of my daughter being on Poplar ward has not been great. The lack of communication between staff for my daughters care has been poor. My daughters needs were not really met. Coming off medication without staff knowing or passing on, was over a week before it was even noted she had stopped taking the medication! Items removed from her room by staff and subsequently going missing. Staff trying to administer medication belonging to other patients to my daughter who pointed out they were not for her! My list goes on and on. Her being on the ward caused more distress for us as a family.

Suggested improvements
Parents need to be given more information on the care of their children whilst on the ward. Weekly forms sent out should not be cut and past from previous forms sent out with generally the date changed and everything left the same. Staff need to take on board the concerns of the child not brush it off as if their needs don't matter. They are there for a reason not because they want to be there. All items removed from room at any time should be kept in a sealed container corresponding to there room number nit just chucked in a basket and left bin the laundry room for free access to other patients/staff. Any valuable item removed by staff should be logged and location also added onto log so can be found.

Experience
Dignity/Respect
Parent Dignity
Involvement
Information
Staff
Suitable Location