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Written by a carer
30th July 2013


I brought my step-son to the hospital following a head injury. The receptionist is quite unsympathetic, even verging on the hostile. We were greeted not with a greeting, but by the enquiry 'Name?'. All in all we had to wait over six hours for treatment, and at no time were we given any indication of when he would be seen to. The A & E reception is filthy. Two notices on the wall were dated 2012, which may give some indication as to the last time the walls were cleaned.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff