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Nuffield Orthopaedic Centre 2017-07-02 Person 2 5 0

I was Initially thrilled that my child had been referred here from a Local hospital (NHS) and although the referral time was quite quick - Paed O/P has some really talented consultants who obviously knew their stuff - and we felt looked after -really. The hospital was always clean and tidy. The car Park is an absolute nightmare - I mean it's REALLY bad -no spaces for patients mostly staff and when you walk out the hospital you get stalked back to the car by a trail of people mouthing silently (are you leaving?) -awful. One MAJOR MAJOR, issue is it doesn't matter how good a consultant is or how much they know their stuff - if your admin team are diabolical - I mean to the point where you drive a 5 hour round trip and they forget to tell you they cancelled your appointment or even better when they send your medical letters to a random address of a GP nowhere near where you live and talk about patient Confidentiality! and calling and getting told "don't you watch the News - don't you know how bad the NHS is?" my answer to this lady is I do now! With the greatest of respect the doctors are amazing but i just don't trust the hospital anymore and have asked to be referred to a different hospital. Oh before I forget the Ladies in the shop/cafe were always lovely!