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Written by a carer
1st June 2016


Jo and her team were everything that is excellent about the NHS. We were treated with great kindness, sympathy and understanding during an extremely difficult time for us, as a family. Everything was explained with total clarity and false promises made. Jo always had time to talk and a "shoulder" was always available. Please treasure Jo and her team, a lot of people within the NHS could learn a lot from Jo.

Addressing fears
Delay
Dignity/Respect
Efficiency
Listening
Meeting needs
Recommend
Trust
Involvement
Waiting time