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Mount Gould Hospital
2024-01-04
Person
5
5
0
4th January 2024
Everyone kept me informed what was going on and why. I trusted all the staff who asked before they did things and we're very respectful. I had an unfortunate experience with a member of staff in Derriford and felt vulnerable and as soon as I got to Plym I felt safe and cared for. I appreciated everyone's role involved in my care - housekeeping, kitchen, doctors, nurses, HCAs, reception and secretarial staff, pharmacists, all the therapists. It was a happy and inspiring place. I even wrote a poem and plan to write about my rehab experience.
Suggested improvements
The only criticism I would have is that the number of staff on at night sometimes did not feel enough when there were so many patients with complex care needs.