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Written by a carer
27th September 2010


My daughter had fallen of her horse and badly sprained her ankle - was unable to walk. There were no wheelchairs for her to use and she had to be carried by my husband. There were no available seats and had to sit on our laps (she is 16). There was vomit on the floor when we arrived - it was not cleared until at least 30 minutes later. The triage nurse was unfriendly and did not make eye contact. The radiographers were excellent as were the doctors who then saw and treated her. They were friendly and attentive and gave excellent advice.

Trust
Dignity/Respect
Listening
Addressing Concerns
Cleanliness
Facilities
Meeting needs
Recommend
Efficiency
Delay
Convienience