Manor Hospital 2016-06-09 Person 3 5 0

I arrived with my daughter to the PAU and only one person (Bella), from the 6+ people standing or sitting at the reception desk, had the courtesy and respect to give a smile and welcome us to the ward. Bella was polite and friendly. All staff should be mindful of how children and parents might be feeling when they arrive at the PAU and act accordingly. I don't understand why we were given an appointment time to attend PAU, but then had to wait 30 minutes to be seen by a staff member and then a further hour passed by before being seen by a doctor (for all of 5 minutes). The entire process of taking bloods, having weight checked and a (quick) consultation with a doctor took all of 15 minutes, yet my child was there for 2 hours. In my clinic, if you have an appointment for a certain time, then you are seen at a certain time. I also wasn't happy that the team were having to 'chase' blood results from 8 days prior, and that I had to ask the doctor for the results. On the first day we arrived (last week), my daughter and wife were on the PAU from 11am to 7pm. The wait room was busy and hot - no air conditioning - not really fit for purpose for children who are poorly. In the initial consultation with doctor he had to use the light on his iPhone to look into my daughter's mouth as he could not find a mobile light - so, this is either great ingenuity or a bad representation of resources.