Manor Hospital 2016-06-18 Person 3 5 0

As the writer of a very damning review regarding my fathers treatment on a dementia ward, I would like to leave a more positive review of the surgical ward 11 where my husband has just spent the night. He was admitted to the surgical assessment unit and we had a very long wait of over 10 hours for his procedure to take place. Although we felt this could have been negated by better organisation the staff on the unit were very friendly and helpful throughout our wait. It was a bit rushed before he was taken to theatre for his procedure despite the long waiting time we had when staff, if given the right information, could have taken the required bloods, ECG etc at a more leisurely place. However, once the procedure was complete he was transferred to ward 11 where he was looked after very well. We visited the unit the day after he was discharged to collect his dressings and a staff member redressed the wound while we were there. We were in and out in twenty minutes and we couldn't fault them. Very friendly, very helpful. It is a pity my father wasn't given the same level of care but I feel it is important to leave an honest and fair account of our experience. I also believe in giving credit where it is due so well done ward 11 and thank you.