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Great Ormond Street Hospital for Children
2013-11-21
Person
5
5
0
Written by a carer
Written by a carer 21st November 2013
Under the care of Mr Cuckow, the waiting area was very busy but a wonderful young man was present who was asking the children if they wanted to go and utilise the play room whilst reassuring the parents/carers that the staff would go and get them from the play room when they were called - great idea.
Was reviewed by Dr Clare Rees - even though they were busy we were not rushed, we were encouraged to ask all of our questions and were provided with clear easy to understand responses.
Dr Rees followed up our consultation with a phone-call as promised.
Thank you.