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23rd November 2023


Every stage of the procedure after registration was very well explained to me including why it was being done. After all the tests had been completed and analysed, a conclusion was reached as to what my problem was. My allocated doctor (who was first class) then explained in detail how to proceed with this problem (pills etc) and he made sure that I understood the instructions. This was my first time at A & E and i was expecting a lot worse after listening to other peoples stories however i was very surprised, hence my VERY GOOD mark.

Suggested improvements
On receipt of my prescription, I had to go all through the new carpark and into the hospital main building to find the pharmacy (Lloyds) hand in the note and wait (no problem with that) but there was an item/s on the on the note for medicine they did not have . Had to return to A & E and find somebody to remake the prescription with alternatives (which had to be discussed of course) I did not like doing that as all the doctors were working flat out seeing to emergencies. Back to Lloyds with the new prescription and wait, they were very good in explaining the various medicines and how to take them, I am very grateful for everything as it happened on this day Thank you all. Maybe the hospital pharmacy should be bigger it looked very cramped for them and us. How you could have done anything better I do not know.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff