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Derriford Hospital
2012-04-04
Person
4
5
0
Written by a patient
Written by a patient 4th April 2012
Whilst I cannot fault the clinical staff/cleanliness etc I do feel the area that lets the Outpatient Department down is the reception staff. I find it quite frustrating that whilst they can see you standing there they choose to ignore you and carry on making themselves look busy. Whilst I appreciate they may have to make notes etc on the computer/make phone calls perhaps they could at least give you eye contact and reassure you that you have been acknolwledged. For a lot of people going to the hospital is a stressful eperience and being ignored by the reception staff only adds to that stress.