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Written by a patient
5th November 2017


Management in this hospital are by far the worst. Very restrictive practices and safeguarding issues are a daily occurrence. The wards are very dangerous for patients for be on. There is always so much tension in the air. It is a very toxic and non therapeutic environment. The staff who are friendly and try to help are bullied and run ragged till they can no longer cope. They are extremely unprofessional and unethical in their behavior and practices. There is this strong negative culture among these people who cannot seem to break out of their bad practices. JUDITH - is the main manager and does not care one bit. Our complaints fall on deaf ears. DAMILOLA - is a staff on New Dawn. Extremely dishonest, manipulative, aggressive and does not have an ounce of compassion in her. This individual is known throughout the hospital as a rude and aggressive BULLY. Ola - Recently Left the post of New Dawn ward manager to become a manager in Ealing hospital! This person has to be mentioned because the negative effects of her bad working practices and treatment of both patients and staff towards are still being felt. MANY MANY restrictive practices, safeguarding issues and self harming incidents took place due to this individuals negligence and lack of compassion and care. This woman is so dishonest and so deceitful. She lied and talked herself into another job and left because she knows all the damage she has caused would catch up to her. AUDREY - Replacement New Dawn manager. Only been in the post a few months but already fallen into bad habits and negative and restrictive work practices. Dishonesty and manipulation seems to be a common theme. Every ward has staff like that who abuse their power. And the good staff who try to actually help patients are taken advantage of and bullied and driven out. And you should see how much these bullies enjoy jumping on patients and roughing them up. Its disgusting. These type of things are unacceptable. THERE IS ABSOLUTELY NO ACCOUNTABILITY. The CQC has to look beyond the little show these people put on for them when they visit. ASK the patients questions! Punish the bad staff. The actual ones who have power and are abusing it. Reward the good staff and give them positive reinforcement and incentives so they are happy to come in to work and continue to deliver good care. Something management should take on board! And treat the patients with dignity compassion and respect.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff