Share review of Chelsea and Westminster Hospital

Chelsea and Westminster Hospital 2018-01-20 Person 5 5 0

In my experience this hospital is exceptional. I walked in with a pain and within hours I was in intensive care. The Doctors were attentive and an on call consultant and the emergency team made decisions that I believe saved my life. I had a week in Intensive Care Unit, the expertise of this amazing department is exceptional. EVERYONE in that department worked so hard, NOTHING was too much trouble , they were ALL kind and attentive, although they are under extreme pressure they worked with a smile and had great camaraderie. I was moved from ICU to the private ward - The Chelsea Wing for a few days to continue treatment and recover. I am afraid to say that I was disappointed by some areas in this ward. On occasions I had to advise what my medication was (i.e. that I changed from IV to tablets for antibiotics) quite worrying for patients who are not well and not alert! Most nurses were very kind, Staff from admin visited twice with questions I had already answered previously. My room was not cleaned during my stay, my bin was emptied once. Catering staff were very pleasant. I feel this ward seemed to be heavy on admin staff rather than the nursing side, maybe that was why some nurses seemed despondent. As I say the hospital, I found through my experience, mainly was excellent. It is such a shame for staff to work under such pressure when they do such an incredible job.