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Castle Hill Hospital
2018-03-12
Person
2
5
0
Written by a carer
Written by a carer 12th March 2018
Arrived early at the out patient clinic for my 83 year old ( terminally ill )relatives appointment this morning when I checked in I was told the clinic was cancelled & a letter had been sent - as the relative lives with me I know no letter was received. The system for informing patients needs reviewing as this journey to the hospital was totally unnecessary & physically challenging for the patient. A telephone call to confirm the information had been received or text with confirmation of receipt as is used in other health services may be beneficial for future service users