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28th May 2023


[name removed] has really helped me given me the tools to keep well, she genuinely cared and explained things so I understood and was very sincere and patient with me, I have lots of helpful literature and booklets now that was sent to me as well as email as i requested this so I can move forward that I can continue to use especially the possible relapse tools, [name removed] always recapped our session on email as it can be alot to take in.

Suggested improvements
more sessions , or maybe to check in a months time etc feel a bit lost now, but i have to put the work in, [name removed] has sent me all the numbers and info if i feel i need help again or have a crisis. Maybe some back up video material would of also helped to explain some things. The first questions above are not related to my telephone sessions that i had with [name removed] or the service that obviously needs to be changed and I would like you to let [name removed] see what I wrote so she recognises her good work please make sure this is done please, I will check in a few weeks time How long I had to wait to get these sessions I think it would be too late for some people and that's a worry at least send them some literature to work with for the time being maybe.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
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Spiritual understanding
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Cultural needs
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