Bury St Edmunds Hospital - part of Circle Health Group 2017-07-25 Person 4 5 0

I have been an inpatient in the past and received excellent care except for one occasion when two nurses were chattering all through the night, keeping me awake and were very rude when I finally mentioned it to them. More recent times I have been an outpatient. The consultants I have seen have been excellent. But on one occasion I checked in at reception and sat waiting for over an hour, I finally asked when I could expect to be seen. After about another quarter of an hour I was told that the consultants clinic had been cancelled and he wasn't in the building!! On another occasion shortly after the above, I was again waiting for a long time. This time after I enquired, it transpired that another patient with the same surname had gone through and the nurse assumed I had been seen.