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Written by a NHS patient
30th June 2023


I had to attend A & E as I had hurt my abdomen and I'd been in agony after exercising. The nurse at the A & E obviously didn't believe me, he examined me then went to another room and heard him say to a colleague that he had better things to do. To cut a long story short I had a scan and they said I needed surgery and I was back two weeks later for an operation I can't fault them for getting me in so quickly and the consultant was excellent. It was more the nursing staffs attitudes. My nurse on day one was very caring she really looked after me. The second and third day she wasn't there unfortunately. I was taken off the drip and on the afternoon a nurse came to see me and was surprised and not happy that I'd been taken off the drip, she said I could have pain relief whenever I needed it. I asked for a painkiller later that afternoon and was told curtly "they are in a meeting!" and "been looking in our file have we?" the previous nurse had left it open on the bed. I asked another nurse for a painkiller and I was given something that completely knocked me for six. My family came to see me but I could hardly speak and wasn't able to tell them I had been given something. They left thinking I was just tired. The next day I was told I was going home I asked the nurse on duty if she would ring my family and she refused. I had to painfully shuffle myself over to the desk in the waiting room to use the phone. I hope I do not have to stay there ever again. This is just my experience others may have a better one I just felt I needed to get this off my chest.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe