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Birmingham Heartlands Hospital - Emergency Department
2022-10-17
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 17th October 2022
The worst experience of A and E in my life. The security guard on the door told me everything. Staff claimed no knowledge of the urgent transfer from NHS helpline so had to explain it all again. Waited 4 hours, saw fights, saw police, no wearing of covid masks, no manners or courtesy from patient to patient nor staff to patient nor staff to staff.
Needs strict rules and a clear ticket system.
Was offered no proper pain relief and not seen by a Dr for 4 hours.
What I did see was people coming in and getting pushed to the front of the queue by friends of staff and also the police.
Needs closing down.