Albyn Hospital - part of Circle Health Group 2022-11-04 Person 2 5 0

I had the misfortune of placing my trust in Albyn Hospital for what should have been a straightforward Orthopaedic surgery (total hip replacement). Following post-operative complications, my Consultant Mr Ashcroft repeatedly disregarded my concerns, despite the fact I was in more pain than was normal and walking with a significant limp many months down the line. Fast forward 18 months, I required a second surgery to repair my torn glute muscle (which Mr Ashcroft had failed to pick up on, despite concerns from my own GP & Physiotherapist). This resulted in a third referral back to an NHS Consultant for an expert opinion and a potential corrective surgery. Not what you expect when you've paid in excess of £30,000 for private treatment. Throughout this extremely stressful period (almost 3 years!) I have continuously had to chase reports, appointments, updates and results from the administration team at Albyn and the Consultant Mr Ashcroft. There seems to be a distinct lack of communication and responsibility within the team at Albyn which negatively impacted on my outcome, the timeliness of follow-up surgeries and my overall care experience. I would urge patients considering treatment here to look elsewhere for your Orthopaedic surgeries.