Wem and Prees Medical Practice

Wem and Prees Medical Practice 2023-06-05 Person 4 5 0

I have had excellent service from Richard and continuity of service was very much appreciated. Thank you Richard my latest prescription has made a positive impact.

just keep doing what you already do so well. Prees is extremely valuable to the rural communities.

Wem and Prees Medical Practice 2021-02-25 Person 1 5 0

It is almost impossible to get through on the phone line. Initially almost 2 minutes of your time are wasted by listening to reasons why you won't get any service - phone 999/wait until tomorrow/covid symptoms/we are busy/consultations by phone only - and then your place in the queue. If it's more than 4 - forget it - you will be cut off before they answer - less than 4 you will wait minimum of 15 minutes. You persevere ....you are answered by a receptionist who is almost rude but certainly lacking any empathy who tells you that you will at best get a phone call from a nurse - she can't tell you when - it's assumed your time is not as valuable as theirs. This practice has forgotten that this is a service we pay for - you are not doing us a favour - receptionists are not supposed to be gatekeepers trying to prevent people from seeing the precious doctor. This is a rural area with a fairly low population density and there are a lot of doctors' names displayed outside the practice so why is the service so lamentable? Please - remember that the patient should be at the heart of the service - not the staff.

Just about everything!!! Sack your admin staff and bring in some people who want to get patients in to get medical help and perhaps the practice manager should try phoning their own practice a few times a day and see how it feels to be on the end of the phone when they are feeling worried about themselves or a member of their family.