St Clement's Surgery

Written by a patient

Use to be the best NHS surgery around. But since past couple of years you can never get an appointment. They have made a online appointment system so tried 20 times and no booking available except nurse application and when called for appointment the receptionist is very rude want patients to fall extreme sick before they take an appointment. We are not here to waste their time and our time they should understand. Could be due to NHS funding cut , but it is important to inform others what's happening

Recommend

Involvement

Cleanliness

Staff

Appointment

Written by a patient

The online appointment system is abysmal and when at times the receptionist will cancel if they think the reason for the appointment is unnecessary. Often getting the appointment online or by phone is very difficult if not urgent. There is often a need to see the doctor, which may not be of a urgent nature but not seen very important by the surgery. There is no care for the patient either by the receptionist or by the new doctor that has taken over the practice. The only helpful people is Dr Solomon senior and the receptionist Akhi, who are always caring and considerate and compassionate to the patients needs and circumstances.

Recommend

Involvement

Cleanliness

Staff

Appointment