Gainford Surgery

Gainford Surgery 2021-11-29 Person 1 5 0

(no subject) N Nunya Bees to spoonikkis 20 minutes agoDetails I don't normally like to leave reviews like this, but I'm at a loss now over what I should do, because if I call the surgery I can never get past the same receptionist who won't help with this. My teenage son has an appointment for his consultation next week, regarding his upcoming operation which his doctor was wonderful about, very reassuring and understanding about my son's fears. The same doctor called and left a voicemail some weeks ago, asking me to get in touch as there were some issues with his past medical records (I know exactly what the issue is - his name has been legally changed, but his previous surgery never changed it on their records). But each time myself or my husband call, we end up speaking to the same snippy receptionist who insists the doctor didn't call, despite the fact I have a voicemail and a call log to show that he has in fact called multuple times. The receptionist tries to get us off the phone as quickly as possible, saying she'll tell the doctor to call us, but clearly that hasn't happened. My mother in law was in the surgery and was asked by the doctor (the same doctor as my son has) to get us to call him about his records. Again, both of us tried, both met by the same snippy receptionist who seems uninterested. I wouldn't normally mention this part either, because I know mistakes happen BUT; my repeat meds were also messed up. They only gave me half of them. I know why this happened; my meds were raised. But all the receptionist cared about was snapping at my husband and telling him it was the doctor/hospital at fault. Is that sort of attitude really necessary? But the more important issue is my son and I hope someone will contact me. The doctors at this surgery are so so good, it's such a shame that a receptionist with an attitude brings things down, especially when it intereferes with treatment.

The receptionist needs to tone down the snippy attitude. When people need medical assistance, the last thing they need is someone gatekeeping and blocking the path to getting the appropriate medical care and being rude about it. Such a shame because the doctors are all fabulous.